Solis RMA Process
What customers should expect when a warranty replacement is required
The process at a glance
The RMA process begins after a service ticket has been created and troubleshooting indicates that equipment replacement may be necessary.
Approval and shipment
Information customers may need to provide
Providing complete information helps avoid preventable delays. Solis will request only the information needed to evaluate the case and arrange shipment.
Returning the faulty unit
Customer checklist
☐ | A Solis service ticket has been created. |
☐ | Requested troubleshooting and supporting evidence have been submitted. |
☐ | Solis has confirmed RMA approval and provided an RMA number. |
☐ | Complete shipping address and point-of-contact information have been provided. |
☐ | The faulty unit is prepared for return within the required 30-day period. |
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