Tigo and Solis Product Interoperability and Warranty

Tigo and Solis have been strong partners for many years in several markets around the world, including the countries of North America.


Solis inverters being sold in North America can come with either an integrated Rapid Shutdown System (RSS) transmitter or an integrated Cloud Connect Advanced (CCA) but not both at the same time. 


A Solis inverter part number with "-RSS" will include an integrated Tigo RSS transmitter. A Solis inverter part number with "-CCA" will include an integrated Tigo CCA. It is not possible to get both Tigo RSS and CCA in the same inverter, it must be one or the other. 


It is very important when designing a PV system to be aware of which type of Tigo products are to be used. The Tigo TS4-A-F and TS4-A-2F rapid shutdown receivers only work with the Rapid Shutdown System (RSS) transmitter. They DO NOT work with the Tigo Cloud Connect Advanced (CCA). Conversely, the Tigo TS4-A-O optimizers are only supported by the Tigo Cloud Connect Advanced (CCA) and Tigo Access Point (TAP). 


The Tigo CCA does not support TS4-A-F and TS4-A-2F just as the Tigo RSS transmitter does not support the TS4-A-O. It is crucial that this point be understood before purchasing equipment from either Tigo or Solis. Solis does not allow the integrated CCA to be swapped out for the RSS transmitter or the RSS transmitter to be swapped out for the CCA. Doing so will void the product warranties.


Tigo Rapid Shutdown System (RSS) Transmitter: RSS Transmitter with pure signal technology 

Tigo Cloud Connect Advanced (CCA) and Tigo Accesss Point (TAP): Cloud Connect Advanced and Tigo Access Point

 

The Tigo Help Center has a searchable database of product information that also gets technical:

https://support.tigoenergy.com/hc/en-us

 

Tigo also offers lots of videos as well. Links to other related content are in the video descriptions.

 

CCA/TAP product overview video: 

https://youtu.be/WnA8R9hKqOs

 

RSS Transmitter with Pure Signal Technology

https://youtu.be/LO2s5JrRQJo


Greg Smith is the Director of Learning at Tigo USA. He can be reached by emailing him at greg.smith@tigoenergy.com

M
Michael is the author of this solution article.

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