This is an article made with the purpose of helping our Service Line identify who to turn to when additional help is needed.
| Department | Title | Name | Email | Specialty |
| HQ | Sales Manager | Kira | kira@ginlong.com | RMAs when Crane is out of stock / Refund request |
| HQ | Service Manager of North America | Thompson | ruotian.zhu@ginlong.com | All products specialist |
| HQ | Service Manager of North America | Lyle | yangtian.lai@ginlong.com | All products specialist |
| HQ | Product Manager | Jiao Chen | jiao.chen@ginlong.com | Residential inverter products |
| HQ | Product Manager | Ling Jian | ling.jian@ginlong.com | Commercial inverter products |
| HQ | Product Manager | Evan Guo | yibo.guo@ginlong.com | Solis monitoring products |
| HQ | Product Manager | Wubby | jiahao.wu@ginlong.com | Solis monitoring products |
| HQ | Product Manager | Serein | yingying.shi@ginlong.com | SolisCloud |
| HQ | Technical Support | Lei Hua | lei.hua@ginlong.com | API |
| HQ | Product Manager | Liu Jia | jia.liu@ginlong.com | S3-WIFI-ST, S2-WL-ST, S4-WL-ST |
| HQ | Product Manager | Song Xianbo | xianbo.song@ginlong.com | S1-W4G-ST |
| HQ | Product Manager | Mark Guan | xinyu.guan@ginlong.com | Energy storage products (hybrid) |
| HQ | Product Manager | Charles Hua | ting.hua@ginlong.com | Utility inverter products |
| USA Product Development | Application Engineer | Terence Parker | terence.parker@solisinverters.com | All products specialist |
| USA Product Development | Product Manager | Michael Allen | michael.allen@solisinverters.com | Energy storage & monitoring products |
| USA Product Development | Product Solution Manager | Rehana Aziz | rehana@solisinverters.com | Residential & energy storage products |
| USA Product Development | Product Solutions and Engineering Director | Igor Mogilevski | igor.mogilevski@solisinverters.com | Commercial and utility products |
| USA Product Development | Application Engineer | Jose Arias | jose.arias@solisinverters.com | TBD |
| USA Product Development | Application Engineer | Zach Dereli | zekeriya.dereli@solisinverters.com | TBD |
| USA Sales | Director of Strategic Sales | Natascha Hood | natascha.hood@solisinverters.com | Forward all sales inquiries along with Kira and Claire |
| USA Sales | Director of Sales | Jesse Batista | jesse.batista@solisinverters.com | Do not contact |
| USA Sales | Inside Sales Manager | Claire Yang | claire.y@solisinverters.com | Forward all sales inquiries along with Kira and Natascha |
| USA Service | Service Engineer | Ehab Elhanafy | ehab.elhanafy@solisinverters.com | Forward hybrid and 3P inverter inquiries |
| USA Service | Service Engineer | Carlos Pedraza | carlos@solisinverters.com | Forward hybrid and 3P inverter inquiries |
| USA Service | Service Engineer | German Romo | german@solisinverters.com | Forward hybrid and 3P inverter inquiries |
| USA Service | Service Engineer | Joshua Wright-Hill | joshua@solisinverters.com | Forward hybrid and 3P inverter inquiries |
| USA Service | Service Engineer Manager | Darrin Johnson | darrin.johnson@solisinverters.com | Forward RMA approvals |
| USA Service | Head of Service | Roberto Cardoso | roberto@solisinverters.com | Forward RMA approvals |