WARRANTY CONDITIONS FOR SOLIS INVERTERS AND OTHER SOLIS PRODUCTS
- For US and Canada market
(Valid from: [/1/2020)
Ningbo Technologies Co., Ltd. (hereafter referred to as “ Solis”, “we” or “us”) grants a limited warranty for the warranty products defined here. Unless agreed otherwise by Solis in writing, Solis only provides a limited warranty, as applicable. Solis may authorize third-party service agents (hereafter referred to as "Authorized Service Provider") to provide the warranty service hereunder. Unless otherwise agreed by Solis in writing, this warranty is not applicable to the products sold and installed prior to the validity of this warranty on  January 2020.
This warranty applies exclusively to Solis inverters, rapid shutdown devices and Solis accessories (including LAN stick, cellular stick, WIFI stick, data logging box, auto transformer) manufactured and supplied either directly by Solis or through authorized sellers of Solis in the US market. This warranty does not apply to third party MLRSD products, whether supplied by Solis or others. Fuses and other consumable parts are also excluded from the warranty. For countries outside of the US territory, please visit http://www.ginlong.com/productwarranty.html for more details.
Only the owner of the warranty product is entitled to make a claim under this warranty. Allow for 3rd parties and O&M companies to service and make claims on behalf of the owner. No other person shall have any rights under this warranty. In the event of a change in ownership of the warranty product, the warranty is transferred.
A warranty claim exists a defect in a warranty product occurs within the warranty period as a result of defects in workmanship and materials.
Warranty exclusions and disclaimer
Solis shall not be liable under this limited warranty:
If the product is not initially purchased from Solis or the authorized sellers of Solis;
If the product is stolen equipment;
If the product is out of the warranty period;
If the fault has been caused by another component in the warranty holder's photovoltaic system;
If a fault could not be identified upon examination of the product;
If the replaced products have not been returned to Solis or Authorized Service Provider within 90 days from the time of the initial claim;
Unless the product was installed correctly by an Authorized Service Provider and as per the installation instructions supplied with the product;
Unless the warranty holder has paid in full any amounts owed to Solis by the warranty holder;
If the defect is contributed to or caused by any improper usage of the product, failure to comply with any instructions supplied with the product or usage of the product for purposes other than that for which the product was designed or intended;
If the defect occurs wholly or partially as a result of any act or omission by the warranty holder, or any person other than a person employed or sub-contracted by Solis;
If the product is not satisfactorily maintained, is subject to misuse, neglect, accident or abuse or the warranty holder continues to use the product after the defect becomes apparent;
If the product is repaired, or any attempt to repair the product is made, by anyone other than an Authorized Service Provider of the products acting at Solis's direction;
If the product is moved for any reason after it has been installed (regardless of whether the product is subsequently reinstalled or moved back to the same location) unless the product is reinstalled at the same address by Authorized Service Provider by Solis and it is stored during any interim period in accordance with that installer's instructions;
For any damage or defect caused by lightning, flood, power surge, fire, pest damage, corrosion, actions of third parties, force majeure or any other act of God, event or accident outside Solis's reasonable control and not arising under normal and standard operating conditions;
If the product is altered or modified in any way (including if the product's serial or identification number is altered, defaced or removed) unless such modification has been approved in writing by Solis;
For normal wear and sun damage for inverters installed facing due south without shade cover.
For issues caused by products not supplied by Solis; or
For any other fault which does not affect the basic performance of the product, notwithstanding any external scratch or stain, or natural mechanical wearing which does not represent a defect.
If the customers accept the warranty service provided by Solis, it means that the customers allow Solis to access, collect and process information related to failure, detection, identifying and debugging when providing services. Such information will only be used to provide warranty services. Since customers are the controllers of such information, Solis cannot confirm whether such information contains confidential information or personal data of the customers. Customers should ensure that they will obtain or retain all necessary consent, permission and authorization ("Consent") in accordance with applicable legal requirements for Solis to provide such service, so that Solis will not violate applicable legal requirements, customer privacy policies, or customer-user agreements in providing related services. Solis will take reasonable measures to ensure the security of such customer information, but Solis is not responsible for any direct or indirect liability caused by the acquisition and processing of such information in the process of providing services. If the customer returns the products to Solis, it indicates that the customer has backed up any confidential, private, personal or other information stored in the products and has completely deleted such information from the authorizes Solis to transfer the products to the Solis service in other countries for maintenance. Customers shall be solely responsible for deleting the above information before delivering the hardware to Solis or Authorized Service Provider. They shall also further indemnify, defend and hold harmless Solis from and against claims, liabilities, obligations, costs, expenses, penalties, fines, confiscations and ruling imposed by any government agency or third party as a result of Solis’ failing to comply with applicable laws and regulations in transferring and disposing of the above information.
Solis does not guarantee the data stored in the products; the customers are responsible for backing up relevant data to prevent loss.
Solis grants the Solis limited warranty for a period of ten years, five years or two years (contingent on the product type).
During this limited warranty:
Material warranty: Solis will provide the relevant replacement part or a replacement device. The warranty holder does not have to pay for the replacement part or device.
Service: Solis will not pay the costs for removing and installing the replacement part or replacement device, or costs for any other service.
Transport: Solis will not pay the shipping and transport costs incurred in relation to the Material under this Solis limited warranty.
The warranty period begins the earlier of (1) when the warranty product is installed by Solis or Authorized Service Provider or (2) upon the lapse of the first 3 months after the warranty product is dispatched from our factory, and applies differently depending on the warranty product, unless Solis otherwise agrees in writing to a different period:
Standard Warranty Period
255kW 1500V Inverters
Solis String-Level Rapid Shutdown Device
Standard Warranty Period
Data Logging Box
Where parts or devices are replaced, the remaining warranty period is transferred to the replacement part or replacement device. This will be registered by Solis automatically and the warranty holder will not receive a new certificate.
Making a claim
In the event of a warranty claim, the warranty holder may contact Solis through following contact contact your local seller or Authorized Service Provider.
Service Department Contact Details:
To make a warranty claim, the following information needs to be provided:
- Product Model ( Solis-1P(6--4G-US) and Product Serial Number
- Copy of the proof of ownership of the inverter
- Error message on the display
- Detailed system information including voltages, current, and other information deemed necessary by Solis service personnel
A warranty claim may be rejected should the claimant fails to provide the said information/proof.
If Solis or Authorized Service Provider receives a legitimate written claim, Solis or Authorized Service Provider shall, at its option: a) direct an accredited service personnel to attend the customer's premises (provided that the premises are located within US) and repair the defect (or provide a replacement product); b) direct the customer to return the product to Solis or Authorized Service Provider so that Solis or Authorized Service Provider may repair or provide a replacement product; or c) issue a credit note for the defective product in an amount up to its actual value at the time customer notifies Solis of the defect, as determined by Solis, for use toward the purchase of a new product. Solis or Authorized Service Provider may, at it its own discretion, use a new or refurbished product for replacement.
Any product replaced or repaired under this limited warranty will be covered by the product's remaining warranty period, or three months, whichever is greater. If the product or any part thereof is replaced by Solis or Authorized Service Provider under this limited warranty, the right, title and interest in and to the replaced product or part shall vest in Solis upon it being replaced. The warranty holder must return replaced parts or devices in the original packaging or equivalent. If the replaced faulty part or device is not received by Solis or Authorized Service Provider within 30 days, the warranty holder will be charged for the part/device at the current price for a new part/device.
It is the responsibility of the warranty holder to substantiate the warranty claim and show that the conditions are met.
If a customer makes a claim under this limited warranty and: (a) a service personnel of Solis or Authorized Service Provider attends the customer's premises in relation to the (b) the customer returns the product to Solis or Authorized Service Provider in circumstances, in circumstances where there is no product defect or any defect is not covered by this limited warranty, then the customer must on demand pay to Solis or Authorized Service Provider all costs incurred by Solis or Authorized Service Provider, or the standard call out fee of the service provider, in relation to the customer's claim.
A claim for compensation cannot be made for energy that has not been fed into the grid or energy that has not been used for self-consumption, etc. In any case, whether in contract, tort or otherwise, the maximum compensation for customer losses caused by its fault shall not exceed the amount paid by the customer for the purchase of the equipment.
Limitation of Liability
Except for the limited warranty set out above, and except for any liability in connection with the supply of goods imposed on Solis by any federal and state legislation (including for breach of implied conditions and warranties) which cannot, or which can only to a limited extent, be lawfully excluded, all liability of, and conditions and warranties relating the supply of the products by Solis are hereby expressly excluded. Any such liability which cannot be lawfully excluded is limited, at Solis's option, to any one or more of the following:
the replacement of the goods or the supply of equivalent goods;
the repair of the goods;
the payment of the cost of replacing the goods or of acquiring equivalent goods; or
the payment of the cost of having the goods repaired.
NOTE: This warranty is provided in addition to other rights and remedies held by the customers at law. Our inverters and other goods come with guarantees that cannot be excluded under law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure